General
Where are you based?
We’re based at White Cross Business Park in Lancaster.
Our workshopis situated behind the main reception "The Gatehouse".
There is a pub behind the business park also called The White Cross. Unless you want a swift pint, you'll find us in the business park.
You can drop in, arrange a collection, or ship items to us.
Do you serve individuals as well as businesses?
Yes. We work with local & regional residents, small businesses, schools, universities, charities, community initiatives, local councils, in fact anyone who requires any of our services.
Do you charge for quotes or diagnostics?
No, quotes and initial diagnostics are free.
Do you offer a no-fix, no-fee policy?
Yes. If we can’t complete the job, you don’t pay labour costs.
IT Asset Disposal & Data Destruction
Do you charge for IT collections?
No, local collections are free.
What happens to the equipment after collection?
Working items are refurbished and reused where possible. The rest are dismantled and recycled responsibly.
Can you provide certificates of destruction?
Yes. We issue certificates for hard drives and storage media we wipe or physically destroy.
Data Recovery
Can you recover data from a completely dead drive?
Often, yes. For cases beyond our in-house tools, we work with Lazarus Data Recovery for clean-room recovery.
How much does data recovery cost?
Diagnostics are free. Standard recoveries are charged at a flat rate per GB; advanced recoveries are quoted case-by-case.
Do you recover data from phones and tablets?
Yes, in many cases. We’ll assess the device and confirm feasibility.
Will attempting recovery void my warranty?
It depends on the device. We’ll always advise you first.
Can you recover data from a completely dead drive?
Often, yes. For cases beyond our in-house tools, we work with Lazarus Data Recovery for clean-room recovery.
How much does data recovery cost?
Diagnostics are free. Standard recoveries are charged at a flat rate per GB; advanced recoveries are quoted case-by-case.
Do you recover data from phones and tablets?
Yes, in many cases. We’ll assess the device and confirm feasibility.
Will attempting recovery void my warranty?
It depends on the device. We’ll always advise you first.
Computer & Laptop Repairs
Do you repair Apple devices?
Yes, we can handle OS reinstalls, drive swaps and some battery/screen replacements. For advanced board work we’ll point you to a specialist.
Do you repair games consoles?
We can fix controller issues (like PS5 stick drift) and some console faults. Ask for details.
How long do repairs usually take?
Many repairs can be completed within 3–5 working days. We’ll confirm once we’ve assessed your device.
Refurbished Computers
Do refurbished laptops come with a warranty?
Yes. All refurbished devices include a warranty for peace of mind.
Can you transfer my data to my new device?
Yes, we’ll move your files from your old computer and securely wipe it if requested.
What condition are the devices in?
We grade them honestly (Very Good/Good/Fair). All devices are fully tested and functional.
Can I trade in my old laptop or PC?
Yes, we offer trade-ins and part-exchange options.
3D Printing
What file formats do you accept?
STL and 3MF preferred, but we can often work with STEP or OBJ.
Do you provide design help?
Yes, we can model from a sketch or adapt an existing file.
What materials do you print in?
PLA, PETG and ABS as standard. We can discuss flexible or speciality filaments case by case.
Do you offer resin printing?
Not currently. We specialise in FDM.
Media Transfers
Can you convert VHS to DVD or MP4?
Yes. We transfer VHS/VHS-C and MiniDV to DVD or MP4.
Do you digitise cassettes?
Yes. We convert audio cassettes to CD, WAV or MP3.
Can you handle mouldy or damaged tapes?
We’ll assess tapes before transfer. Minor damage may be recoverable, but severe mould is risky.
Do you do video editing or colour correction?
No, we focus on simple, good-quality transfers to keep costs affordable.
Sustainability & Values
What is WEEE and e-waste?
WEEE stands for Waste Electrical and Electronic Equipment, basically anything with a plug or battery that’s at end-of-life (computers, phones, TVs, cables, etc.). E-waste is the broader term for this stream of discarded electronics.
Why is it important to recycle my electronics?
Electronics contain valuable materials that can be recovered and reused, and some hazardous substances that shouldn’t go to landfill. Recycling reduces environmental impact, conserves resources, and helps keep data-bearing devices out of the wrong hands.
What happens to the waste you can’t repurpose?
If an item can’t be repaired or reused, we dismantle and sort it. Recyclable fractions (metals, plastics, boards) go to authorised recyclers; any remaining non-recyclable residue is handled responsibly according to WEEE rules. We always prioritise reuse first, then recycling.
What happens to devices you can’t repair or resell?
We dismantle them and recycle responsibly through our partners.
Do you believe in a circular economy?
Yes, it’s central to our mission: reuse, refurbish, recycle, repeat.
Why is sustainability important to you?
Electronic waste is one of the fastest-growing waste streams. Extending the life of tech saves money and protects the environment.